Frequently Asked Questions

Learn more about Tidal Rentals.

Why should I use Tidal Rentals?

Tidal Rentals have built a system to ensure that you are protected from getting scammed. Every day we see a growing amount of people being reported for scamming rentals. This includes people taking your money and not giving you the bot, not providing key resets, or not providing enough information such as updates and announcements the bots provide. With Tidal Rentals, we provide all guides, updates, and announcements provide. We also ensure that both parties are treated fairly.

What protections do you provide to the sellers and buyers?

One of the number one questions being asked is what we provide for protection. With Tidal Rentals, we will ensure that if you need a key reset that occurs, we also ensure that you are getting the support you deserve. If this doesn’t occur then you can reach out to our team during the rental to either resolve any issues or refund the rental so there is no risk. When it comes to protection for the seller, we ensure that all our guides, updates, and announcements are up to date for your renter so you don’t have to worry about it. We also ensure that you don’t get charged back on, we will cover it and you will get your money!

What is the difference between Tidal Staff Listings and Member Listings?

Tidal staff listings will always be with a staff member on the Tidalteam. With this, you will be ensured the best support, customer service and information being provided to you. Depending on the bot, you will notice that the prices may be more for the Tidal Staff Listings. These staff listings will have a higher quality experience than member listings.

What benefits do you offer for frequent users?

We understand that you may want to continue to use our rental platform. Those who use the service more will be rewarded! As a seller, we have different seller levels that you can rank up. The more you rank up the lower the fees are! As a buyer, we also have a reward program, which will allow you to get a no-fee rental after you rent with us any time! All these benefits can be found in your profile tab on our dashboard!

How do payouts work?

We are using a partnered system through Stripe. With using Stripe, your most important information such as your bank account information is saved within their servers. You never have to worry about anyone seeing your bank information, not even us! Once your rental is over, we will send you a payout directly to your bank within 3-5 days after the rental is over! If you do not have a bank account or for some reason Stripe doesn’t support your bank, you link your TransferWise account through Stripe!

How do I sell my rental?

Selling your rental is fast and easy with us! You will need to create an account, link your discord account (must be 30 days or older), and create or link a current Stripe account. Once those are set up, then you are good to go!

I don’t see the bot I want to rent.

This new system of renting is very new to us and we want to provide the best support we can for the most popular bots. Over time we will be adding more bots to our system! If there is a bot you think we should add to our site please suggest it in our discord! Invite link:
discord.com/invite/Tidal

If I have a problem with my rental, what should I do?

Not every rental is perfect, and we understand that things are going to happen, such as issues with the bot, rental, or other things. Please consult a staff member and we will be ready to help you with any and all questions you may have! We will review the case and figure out the best solution for both parties involved.

Are there any situations that you wouldn’t offer a refund or compensation?

When you are renting a bot as a renter or a rentee, many risks play in effect. When using a bot there is never a 100% success rate or any guarantee that the bot will work. If a bot flops on a drop or you don’t have success then we will not be able to provide a refund or any sort of compensation. As a rentee, there is always a chance someone may try to “crack” a bot. With that being said, many companies have “anti-crack” protection and if they get a signal that someone is trying to crack their bot with your key, they may revoke the key. We do not provide any refunds or compensation for these situations, although they are very unlikely.
Couldn't find the answer you were
looking for?

Frequently Asked Questions

Learn more about Tidal Rentals.

Why should I use Tidal Rentals?

Tidal Rentals have built a system to ensure that you are protected from getting scammed. Every day we see a growing amount of people being reported for scamming rentals. This includes people taking your money and not giving you the bot, not providing key resets, or not providing enough information such as updates and announcements the bots provide. With Tidal Rentals, we provide all guides, updates, and announcements provide. We also ensure that both parties are treated fairly.

What protections do you provide to the sellers and buyers?

One of the number one questions being asked is what we provide for protection. With Tidal Rentals, we will ensure that if you need a key reset that occurs, we also ensure that you are getting the support you deserve. If this doesn’t occur then you can reach out to our team during the rental to either resolve any issues or refund the rental so there is no risk. When it comes to protection for the seller, we ensure that all our guides, updates, and announcements are up to date for your renter so you don’t have to worry about it. We also ensure that you don’t get charged back on, we will cover it and you will get your money!

What is the difference between Tidal Staff Listings and Member Listings?

Tidal staff listings will always be with a staff member on the Tidalteam. With this, you will be ensured the best support, customer service and information being provided to you. Depending on the bot, you will notice that the prices may be more for the Tidal Staff Listings. These staff listings will have a higher quality experience than member listings.

What benefits do you offer for frequent users?

We understand that you may want to continue to use our rental platform. Those who use the service more will be rewarded! As a seller, we have different seller levels that you can rank up. The more you rank up the lower the fees are! As a buyer, we also have a reward program, which will allow you to get a no-fee rental after you rent with us any time! All these benefits can be found in your profile tab on our dashboard!

How do payouts work?

We are using a partnered system through Stripe. With using Stripe, your most important information such as your bank account information is saved within their servers. You never have to worry about anyone seeing your bank information, not even us! Once your rental is over, we will send you a payout directly to your bank within 3-5 days after the rental is over! If you do not have a bank account or for some reason Stripe doesn’t support your bank, you link your TransferWise account through Stripe!

How do I sell my rental?

Selling your rental is fast and easy with us! You will need to create an account, link your discord account (must be 30 days or older), and create or link a current Stripe account. Once those are set up, then you are good to go!

I don’t see the bot I want to rent.

This new system of renting is very new to us and we want to provide the best support we can for the most popular bots. Over time we will be adding more bots to our system! If there is a bot you think we should add to our site please suggest it in our discord! Invite link:
discord.com/invite/Tidal

If I have a problem with my rental, what should I do?

Not every rental is perfect, and we understand that things are going to happen, such as issues with the bot, rental, or other things. Please consult a staff member and we will be ready to help you with any and all questions you may have! We will review the case and figure out the best solution for both parties involved.

Are there any situations that you wouldn’t offer a refund or compensation?

When you are renting a bot as a renter or a rentee, many risks play in effect. When using a bot there is never a 100% success rate or any guarantee that the bot will work. If a bot flops on a drop or you don’t have success then we will not be able to provide a refund or any sort of compensation. As a rentee, there is always a chance someone may try to “crack” a bot. With that being said, many companies have “anti-crack” protection and if they get a signal that someone is trying to crack their bot with your key, they may revoke the key. We do not provide any refunds or compensation for these situations, although they are very unlikely.
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